Delivery + Returns
Delivery information
Delivery costs are £3.50 for UK mainland delivery on all orders, and are sent via Royal Mail on a Tracked 48 service.
Orders over £40 are free of postage sent Royal Mail Tracked 48.
Our 'Express' delivery cost is £7.50 & is sent via DPD on a 1-2 day service. We aim to despatch the next working day after day of order. Please note this service is not available to Islands & Highlands.
We post all items within 2-3 working days of ordering (apart from made to order items such as lampshades and cushions which can take up to 14 days). In the event of an item arriving damaged, please let us know within 48 hours & retain the packaging.
We have a strong commitment to the environment, and generally use only recycled and/or re-purposed packing materials to lessen the impact on the environment. Your package may not look the prettiest when it arrives on your doorstep, but hopefully the quality of the item you purchased will more than make up for it.
Worldwide shipping
We are currently in the process of implementing worldwide shipping (hurrah!)
If your country is not currently listed, please let us know via email which items you’re interested in, along with the destination & if we are able to ship to your destination, we will be happy to provide a quote.
VAT & Duty Fees
UK VAT will be deducted from your order once the destination country is known at checkout. However all international orders (including to the European Union) will be subject to import fees, VAT and duty fees. These will vary depending on the destination country.
- The customer is responsible for payment of these charges which will be required to be paid usually whilst the goods are in transit prior to delivery. The amount may vary for each destination and Winter’s Moon does not provide details or calculate these costs.
- In the event that your order is returned to us due to unpaid import fees, we will refund the cost of the items less shipping fees and a 10% charge to cover costs associated with packing, shipping and restocking.
Please see shipping prices below for international destinations. Please note these are based on parcels weighing less than 3kg. If your order exceeds this, then we will contact you to provide a shipping estimate.
World Zone 3 (USA)
Large Letter: £16, (Tracked & Signed)
Parcel up to 3kg: £35. (Tracked & Signed)
Returns
Online
We will accept returns of all items except those made-to-order, vintage or cut fabric lengths. Please inform us within 48 hours of delivery that you wish to return an item. They must be returned within 14 days. Once received back we will refund in full less any delivery charges (unless the goods are faulty or incorrect) within 5 working days.
We describe and show all vintage items as accurately as possible, and do not accept returns on these items. If you have any specific questions about an item, please contact us before purchasing.
The item must still be as new, in resaleable condition and original packaging. Any return delivery charges will be payable by you. Please ensure you get a proof of postage when returning items.
Please return items to: Winter's Moon, 29 North St. Chichester, PO19 1LX.
In-storeWe will accept returns and exchanges of all items except those made-to-order, vintage, cut fabric lengths and perishable items such as chocolate, dried flowers, magazines, bath and body products.
They must be returned to our shop within 14 days, with your receipt as proof of purchase.
If you find you need an alternative size or colour of an item, make a request to us via email and we will let you know if the required item is available.
The item must still be as new, in resaleable condition and original packaging.